Last modified: 4/1/2021
We do not operate on the territory of member states of the European Union, of the European Economic Area, we do not store, collect or process personal data of citizens of member states of the European Union, European Economic Area.
This policy contains the following sections: Data Controller, Types of Information We Collect, How We Use Your Personal Information, How We Share and Disclose Information, Notifications and Marketing, Your data protection rights, Changes to
Types of Information We Collect
We do not store, collect or process any sensitive data such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs; trade-union membership; genetic data, biometric data processed solely to identify a human being; health-related data; data concerning a person’s sex life or sexual orientation.
We may collect both “Personal Information” and “Anonymous Information” about you when you use the Website, App and/or Service. Personal information is information that can be used to contact or identify you, such as your full name, date of birth, email address, phone number, payment method, billing information, profile picture, information about the vehicle (the registration number, model, year of manufacture and color of the vehicle), driver's license data as well as information that is linked to such information. “Anonymous Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on the Service, such as usage data, to the extent that information is not linked to your Personal Information.
You can access and browse certain portions of the Website and download the App without disclosing your Personal Information, although, like most website and mobile app providers, we passively collect certain information from your devices, such as your IP address, browser information, unique device identifier (“UDID”) and/or your mobile operating system. Please note that you can choose not to provide us with certain information, but this will limit the features of the Service you can access and use. In order to utilize the Service, you must register with DeUna through the App. Anyone who registers with DeUna is a Rider (“Rider”).
Voluntary submitted information
We collect information that you provide to us during your use of the Website, App and/or Service, such as:
Personal Information that you enter when registering for the Service, including your full name, email address, phone number, payment method, billing information, profile picture, information about the vehicle (the registration number, model, year of manufacture and color of the vehicle), driver's license data.
Communications with us or with other Riders of drivers of vehicles using the Service (“Drivers”).
Information you provide in your profile preferences, to customer support services or that you post on any forums or message boards in the App.
Information collected through use of the Service
Location data: If you access the Service through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include the GPS coordinates of your trip (including pick-up and drop-off data) or similar information regarding the location of your mobile device.
Transacting data: We collect information created during your various interactions with the Service, including the date and time or a ride booked through the Service (“Ride”), distance of Ride and amount charged by the Driver.
Information collected via technology
In connection with your use of the Service, we may receive your call data, including the date and time of calls and SMS messages, the parties’ phone numbers and the content of SMS messages that relate to your booking of Rides.
If you log in to our Service with social media credentials (e.g., Facebook or Twitter log-in), your Personal Information may be provided to us by such social media site.
Aggregated Anonymous Information is the combination of your Anonymous Information with the Anonymous Information of other Riders (“Aggregated Anonymous Information”). Aggregated Anonymous Information does not allow you to be identified or contacted. We may share such Aggregated Anonymous Information with third parties, and, depending on the circumstances, we may or may not charge third parties for such information, or limit the third parties’ use of the same.
We may use Anonymous Information for the following purposes:
Improve the Website, App and Service and customize your experience, such as by providing targeted useful features and promotions based on the type of services you seek.
Aggregate the information collected via Cookies and similar technologies to use in statistical analysis to help us truck trends, evaluate the effectiveness of our ads and analyze patterns.
Information provided by others
We collect information that Riders and Drivers provide about one another, including via ratings and postings on forums or message boards in the App.
You must be 18 years of age to become a Rider. The Website, App and Service are not directed at or intended for anyone under 18 years of age. We do not knowingly collect solicit Personal Information from individuals under 18 years of age and no one under age 18 may provide any Personal Information to DeUna. If we later obtain actual knowledge that a Rider is under 18 years of age, we will take steps to remove that individual’s Personal Information from our systems and delete the account. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at firstname.lastname@example.org so that we may be delete and remove such information from our systems.
How We Use Your Personal Information
We may use your Personal Information for the following purposes:
Register and administer your account.
Provide and maintain the Service.
Facilitate communications between Riders and Drivers.
Offer customer support and diagnose technical and service problems.
Send communications and administrative emails about the Service and reply to your inquiries.
Provide you with promotional and advertising materials, which may be based on your prior activity.
Personalize and tailor the features, performance and support of the Website, App and Service.
Send you promotional/marketing information, newsletters, offers or other information from us or on behalf of our sponsors or partners.
Offer you participation in special events, programs, surveys and market research.
Provide you with opportunities and functionality that we think would be of particular interest to you.
Improve existing and develop new products and services.
Improve the quality and safety of the Website, App and Service and perform internal operations.
Analyze, benchmark and conduct research on Rider and Driver data and interaction with the Service.
Perform accounting, auditing and other corporate procedures.
Prevent and identify fraud and other unlawful activity.
Comply with and enforce applicable legal requirements, relevant industry standards and our policies or as requested by regulators, government entities, and official inquiries.
How We Share and Disclose Information
We know how important it is to keep your information confidential. We will not rent, sell or share your Personal Information with third parties except as specifically approves by you at the time of disclosure or under the circumstances described below.
Riders and Drivers
We share certain information about Riders (e.g., name, rating, pick-up and drop-off locations) with Drivers to enable the scheduling and provision of Rides.
Information provided on any DeUna online forum or message board may be viewed by any Riders or Drivers who access the forum or board in the App.
Compliance with Laws, Law Enforcement and Safety
We may disclose information we have collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend DeUna or a third party’s, rights or property. We may also reserve the right to disclose information we’ve collected about you for purpose of protecting the health and safety of our Riders and Drivers, such as in the case of risk of harm or violence against any person.
Notifications and Marketing
Third Party Websites
Ad Networks and Third Party Cookies
Your data protection rights
We would like to make sure you are fully aware of all of your data protection rights. Every Rider is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a fee for this service.
The right to update – You have the right to request that we correct any information you believe is inaccurate.
The right to deletion – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us at our email: email@example.com
Retention, Updating and Deletion Your Personal Information
We will retain your Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purpose remains valid after termination of our relationship with you. We may retain certain data after receiving an account deletion request for 10 years if necessary, such as to comply with legal requirements or use it for purposes of safety, security, fraud prevention and detection, and research and development.
You may update your Personal Information by adjusting your account settings in the app or by contacting us directly at firstname.lastname@example.org
You can request the deletion of your Personal Information at any time. You can request deletion through the email at email@example.com We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
Cross-Border Data Transfer